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Softskills Courses
Techniques for Assertiveness/Listening Skills
Course Programme::
Majority of people in this world would not consider themselves as the most assertive of types especially when they do not have the confidence to say No to people.
Yes people are the type that always seem to be less Time Managed or in control. This one/two day workshop introduces attendees to take control and deal with situations as they arise. In this particular presentation there are a number of opportunities for attendees to participate in role-play exercises to identify with their particular inner strengths.
- Introduction
- Voice Control and projection
- Body Language Techniques
- Listening Skills and Listening exercises including workbook - this allows each participant to discover their strengths and possible weakness when listening and dealing with people
- Assertive Techniques - Positive inner dialogue/strengths
- The use of Assertive vocabulary
- Project workshops - Group discussion
- Role Play exercises - front line and phone recorded including feedback
- Setting objectives
- Wrap up
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