Softskills Courses
Sales Skills
Course Programme:
Our presentation in Selling Skills is presented over two days, which
incorporates team building and selling to different customer types. The
objective of a good sales person is to identify what their customer needs
are and selling only these at the initial stages. Re-assuring your customer
means more than selling something that they do not need, as they will
return to you over and over again. The following is a typical agenda of
this two-day workshop:
- Introduction
- General telephone skills - incorporating opening lines of conversation
- Cold Calling Skills - How to gain access to the potential customer
- Warm Calls - How to continue your relationship with your customer, knowing when your are forcing or intruding on the customers space
- Body Language - the use of body language is as important over the telephone as is when you are in a front line situation
- Voice Control - how to project and not loose control through raised tones
- Role play exercises - recorded feedback given
- Introduction to Features and Benefits - find out what your customers needs are and introduce these in the early part of your selling techniques
- Presentation skills
- Role play exercises - selling to the group
- Team building exercises - you do not have to work alone there is always someone that can help - attendees must realise this firstly and work with help and support rather than time delays being experience by the customer in relation to an individuals lack of team spirit
- Selling and helping - which comes first and how to you get the customer to see the light
- Role play exercises - recorded (by phone)
- Project workshops - group is split and a topic is given to a team and they must resolve and present the best and most suited package to their customer
- Wrap up and objectives
- Customer Support follows whereby we check regularly with attendees to ensure that they are not experiencing any difficulties with their new techniques
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